Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible. We offer multiple courier options including FedEx, USPS, and UPS.

• Orders placed before 10:00am Arizona - MST on Monday through Friday are shipped the same day
• Orders placed after 10:00am Arizona - MST on Sunday through Thursday will ship the next day

Holiday's & Shipping

We work hard to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year!  But our couriers need a rest sometimes, and delivery may be delayed on the following holidays:

• New Year’s Day
• Martin Luther King Jr’s Birthday
• Washington’s Birthday (President’s Day)
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas Day

DISCREET SHIPPING/BILLING

The shipping labels and return address are from our warehouse addresses and do not indicate the contents or origin. 

TRACKING MY ORDER

Free tracking is included for all orders placed in the United States. FedEx, USPS, and UPS. Within 12-48 business hours of placing your order, you’ll receive an email including your tracking details and status of your order. If you do not get tracking information please check your online account before emailing us at admin@itoys.tv

Personal Information

We do not share your personal information, address or e-mail with any other business. 

Defective Items

Please see our return policy.

Undelivered Packages

If you miss your delivery and the order is returned to us, we will gladly reship it to you. You will be billed for the original and reshipping charges. Orders that have been shipped and are refused or returned will be charged shipping fees and the 10% cancellation fee. Credit issued less the shipping charges and 10% fee.

Back Orders

You will be contacted if any of the items on your order are not available. Items that are in stock will be shipped immediately. When the back order or replacement item(s) are shipped we will pay the shipping charges on the second order.

You will only be charged for the product when it is shipped plus applicable shipping charges.

Order Cancellations

All orders are processed within 24 hours, many times the same day. Orders cancelled immediately will incur no charges.